Delivery & Returns

Getting it to you, your way.

Every order is dispatched from the UK with Royal Mail. Choose your speed, have it left somewhere safe, or collect it whenever suits you — with free delivery when you spend more.

Free delivery on orders over £400
Applied automatically at checkout. UK mainland only.
Delivery options

Choose how fast it arrives.

Royal Mail

Royal Mail 48

2–3 business days


£5.99

per order

Free on orders over £400

Tracked and insured. Last collection 4pm Monday–Friday — please allow for bank holidays.

Royal Mail

Royal Mail 24

1–2 business days


£8.00

per order

Free on orders over £400

Tracked and insured. Last collection 4pm Monday–Friday — please allow for bank holidays.

Royal Mail

Special Delivery

Guaranteed next working day by 7pm


£12.00

per order

Guaranteed next-day parcel delivery with full online tracking, signature on delivery, and SMS/email notifications. The only fully guaranteed next-working-day service.

  • Tracked to delivery point, next day
  • Photo & signature on delivery
  • SMS or email notification of delivery day
  • Online delivery confirmation with GPS map
  • Consequential loss cover included
  • Local Collect & click & collect options
  • Age & ID verification available

Order cut-off

Last collection 4pm Monday–Friday. Orders must be placed in time to be dispatched the same day. Please allow for bank holidays.

Safeplace delivery

Not in? Ask us to leave your parcel in a safe, nominated spot. Free with Royal Mail 24 & 48 and Tracked services, just add a note at checkout.

Delivery problem?

Contact us at info@theskinbay.co.uk and we'll get it sorted.

Royal Mail Parcel Locker
Collect & return

Royal Mail lockers, near you.

Because every order travels with Royal Mail, you also have their nationwide network of Parcel Lockers and collection points at your fingertips. Perfect for grabbing your parcel out of hours, or dropping off a return whenever it suits you.

  • Collect or drop off 7 days a week
  • Longer opening hours than the Post Office counter
  • Print your returns label right at the locker
  • Thousands of lockers and collection points across the UK
Find a locker near you

Opens royalmail.com in a new tab. The Skin Bay is an independent retailer and is not affiliated with Royal Mail. Lockers and collection points are provided and operated by Royal Mail.

Delivered with

Ready to shop? Free delivery over £400.

Professional-grade skincare, dispatched from the UK. Every order is carefully packed and sent with care.

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