Refund Policy

Our Return Policy:

At TheSkinBay we want you to be happy with your purchase. If you are not satisfied with your order, you may return it within 30 days of the date of purchase for a full refund, provided that the following conditions are met:

• Unused and Unopened: The product must be unused, unopened, and in its original packaging.
• Original Condition: The product must be in the same condition as when it was received.
• Return Shipping: The customer is responsible for the cost of return shipping.
• Receipt: To complete your return, we require a receipt or proof of purchase. 

How to Return an Item:

1. Contact our customer service team at [email address or phone number] to initiate the return.

2. We will provide you with instructions on how to ship the product back to us.

3. Once we have received and inspected the returned item, we will process your refund.

Refunds:

• Refunds will be issued to the original method of payment.
• Please allow 10 days for the refund to be processed.
• Sale items are final and cannot be returned or refunded.

Exceptions:

• This policy does not apply to defective or damaged products. Please contact our customer service team immediately if you receive a defective or damaged product.
• We reserve the right to refuse returns that do not meet the above conditions.
• This policy is subject to change without notice.
• Please review this policy carefully before making a purchase.